Privacy Policy

Last updated: September 2026

Therapy Junction respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Therapy Junction collects, uses, stores and protects personal information when you visit or use our website, contact us, or make an enquiry about our services.

Therapy Junction operates in New Zealand and handles personal information in accordance with applicable New Zealand privacy law, including the Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.

1. Information we may collect

When you use our website or contact us, we may collect information such as:

your name
email address
telephone number
information you provide when making an enquiry
information you provide when requesting an appointment
information about how you use our website
any other information you voluntarily provide to us.

Please avoid including detailed or highly sensitive personal or health information in a website contact form unless it is specifically requested.

2. How we use your information

We may use information you provide to:

respond to your enquiries
contact you about an appointment or requested service
provide information about Therapy Junction and our services
manage and administer our practice
improve our website and services
meet legal, regulatory and professional obligations.

We will only use personal information for purposes that are connected with why it was collected, or as otherwise permitted or required by law.

3. Health information

Therapy Junction may collect health information when you become a client or otherwise provide information relating to your health or wellbeing.

Health information is treated with particular care and handled in accordance with applicable privacy and health information requirements.

Information provided through this website is not intended to replace the formal privacy and consent arrangements that apply when you become a client of Therapy Junction.

4. Sharing your information

We do not sell or rent your personal information.

We may disclose information where this is:

necessary to provide a service you have requested
authorised by you
required or permitted by law
necessary to protect someone from a serious threat to their life, health or safety
necessary to meet our professional, legal or regulatory obligations.

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately.

5. Website forms and email

Information submitted through a website form or sent to us by email may not be as secure as information exchanged through a dedicated client communication system.

Please do not use the website contact form or ordinary email to send information that is urgent, highly sensitive or requires immediate attention.

6. Cookies and website analytics

Our website may use cookies and similar technologies to help the website function and to understand how visitors use the site.

We may use website analytics or other third-party website services. These services may collect information such as your browser type, device information, general location and pages visited.

Where applicable, you can manage cookies through your browser settings.

7. Storage and security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Information may be stored electronically using secure systems and service providers appropriate to our practice.

No method of transmitting or storing information online can be guaranteed to be completely secure.

8. Accessing and correcting your information

You may have rights under New Zealand privacy law to request access to personal information we hold about you and to ask us to correct information that is inaccurate.

If you would like to make a request, please contact us using the details below.

9. Privacy concerns or complaints

If you have a concern about the way we have handled your personal information, please contact Therapy Junction first so that we can try to resolve the matter.

You may also contact the Office of the Privacy Commissioner if you are not satisfied with how your privacy concern has been handled.

Website: https://www.privacy.org.nz/

10. Children and young people

Where our services involve children or young people, information will be handled in accordance with applicable privacy, consent, professional and legal requirements.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The updated version will be published on this website with the date it was last updated.

12. Contact us

Therapy Junction
22A Station Street
Timaru, New Zealand

For privacy enquiries, please contact us through the contact details provided on our website.